Is there a way to send a SMS to a short code number?
The SIM card does not offer SMS service to short code numbers
What is required to use the OneSim VoIP mobile application?
OneSimCard VoIP requires you to order a compatible Personal Extra Number (PEN). Most of the PENs we offer are OneSim VoIP enabled. You also need to have an Android phone with software version 8 or higher, or Apple device (iPhone, iPad, iPod Touch) with iOS 6.1 or higher.
Once you have an active OneSim VoIP enabled PEN, you will be able to see the option to create a OneSim VoIP account in the My SIM Cards menu of your online account.
Can I send an SMS to or from a Common Access Number or Personal Extra Number?
You can't send SMS to a Common Access Number (CAN). Common Access Numbers and majority of Personal Extra Numbers are for Voice Calls only.
We recommend that SMS senders use our free online SMS or email-to-SMS functions as described in the user manual and our FAQs.
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Note:Â US and Canada PEN can receive only actual mobile SMS from mobile phones. Alert and verification SMS sent from web sites like Google, Yahoo or your bank will not be delivered to US or Canada PENs due to the way these web sites send their messages.Â
If you require some alerts SMS sent from banks and other institutions, we offer special US-SMS Bank Verification PEN that will be able to receive SMS from mobile numbers as well as from institutions used for 2 step verification processes.
I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?
 1. Locate OneSimCard Menu.
 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
Is a micro-SIM or Nano-SIM version of OneSimCard available for the Apple iPhone 4/4S, 5/5C,5S, 6, 6S, 7, 8, X, iPads and other devices?
We now offer SIM cards in universal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.
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Is there a 911 emergency number in Europe that can be used with OneSimCard service?
Yes, in Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.
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For DataMax and DataMax eSIM SIM cards, while there is no voice calling feature without the use of 1SIM VoIP, which doesn’t support emergency calling, most cell phones ALWAYS allow you to call emergency numbers, even without a SIM inserted into the phone. In Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly using the regular phone app (NOT the OneSim VoIP App) without any additional digits in front of the number.
How do I know if USA, Canada or UK Mobile PEN I order is capable of receiving SMS?
To see if your PEN is capable of receiving SMS, please log in to your on-line account at www.OneSimCard.com. In the Recharge Menu next to the PEN you will see if it is SMS capable or not. You can also see there if this PEN could be used for VOIP or not.What are the advantages of using OneSim VoIP?
The main advantages are significant cost savings and the ability to call from countries where there is no voice roaming coverage available, or for DataMax or DataMax eSIMs
OneSim VoiP can be used from any Android or Apple ( iOS) device to make international LD calls even when you are not traveling. OneSim VoIP does not require having OneSimCard SIM being installed in the phone. OneSim VoIP can be used with Wi-Fi or 3G/4G - no difference. You just need to have OneSimCard account with the SIM VoIP capable PEN. Calling using OneSim VoIP will cost most of the time less than any other way of calling.
OneSim VoIP is available with the following SIM cards: Plus, Expedition (formerly Data & Roam),  Europe & More, DataMax, and DataMax eSIM.What is time validity of OneSimCard SIM?
All SIM types are valid for 1 year after the last billable use - phone call, sent SMS or data use.
The SIM balance for all types of OneSimCard SIMs is valid for 10 months after the last recharge. Each recharge extends the balance for the next 10 months period. If you do not recharge within the 10-month period, any remaining balance will be forfeited.
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NOTE: For Physical 3-in-1Â DataMax & DataMax eSIM SIM cards, if the SIM card has no balance, the SIM will expire and be removed from the account after 7 days, unless there is a data package currently active on the SIM (not a future activation). If there is no balance on the SIM and the active data package expires, the SIM will expire 7 days following the expiration of the active data package.
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An expired SIM can be restored for a $10.00 restoration fee plus a recharge of at least $25.00.
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Are there any monthly fees or connection charges?
There are no monthly fees or connection charges for using OneSimCard international cell phone service.
If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.
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